How are customs duties and import taxes handled?
  • All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.
  • The tariffs may vary depending on the items purchased.
 
How can I get the tracking number?
  •  l All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.
  • l The tariffs may vary depending on the items purchased.

 

 
What if I need to change my shipping address?

 Orders that have entered the shipping process can’t be modified ,but you could send us a personal message, we will do our best to help you, usually we treat orders after 24h.

 
Can I change my delivery method?
How long does it take for my order to be delivered?
How do I purchase an item?
  • l Find the items that you need and ensure that the size, color, model, and other parameters of the item match your needs. You can find the detailed descriptions of the items on the Item Description page;
  • l Sometimes, coupons are offered by shippedsale. Please look out for them on the Item Description page;
  • l Click on Buy Now to enter the payment page. You can also add the item to your Shopping Cart and continue searching for other items.
 
What payment methods can I use?
  • You can pay using the following methods:
Shippedsale
  • PayPal :
Shippedsale
How do I find out about Your promotions?
  • Please check the photo carousel on the homepage of our website
  • l If you are a registered as shippedsale member, we will send you an email before the start of promotions to inform you of the details. Please look out for our promotional e-mails;
  • l Please subscribe to our Facebook, and other social media accounts where we regularly publish information about upcoming promotions. For more information, please click on the following links and subscribe:

                   Facebook 

                   Instagram

 
General rules for Returns and Refunds Policy
  • Returns and Refunds

         We allows unconditional returns for most items within 30 days after the date of receipt. Items that are damaged, defective, or not as described on the website can be returned within 30 days and can be repaired or maintained for 1 year from the date of receipt.

  • Date of Receipt and Return Window Period

         The date of receipt used to calculate the return window period is one day after the date of delivery displayed on our third-party logistics platform. If you miss the return window as a result of late delivery or incorrect information displayed on the logistics platform, please contact our customer service team for assistance.

  • Non-returnable Items 

    1) Graphics cards, CPUs, earphones, and mobile phones that have been opened or used and cannot be resold

    (2)Customized or personalized items

    (3)Items that are not suitable to be returned by their nature, as confirmed by you at the time of purchase:

    a) Items that will depreciate in value once used

    b) Items knowingly purchased near their sell-by date or defective

    c) Items with the label “Unconditional returns not allowed” as indicated on the product description page

    (4) Items that cannot be returned intact i.e. in its original condition with all accompanying accessories and trademarks

    (5) Items not purchased from shippedsale

    (6)Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device with no serial number, or security label torn or altered

    (7)Items with information inconsistent with that on the warranty certificate
    (8)Items with the security label scratched off

 

 
Other Rules of Return

Items must be returned along with any accompanying free gifts for a full refund.

Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged, and you would like to reject receipt of the package, please inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, please submit a claim for a refund within 72 hours of confirmation. You may be required to provide a photo or video of your purchase for verification. Any late claims will not be accepted.

shippedsale reserves the right to issue a refund without a return of the item.

Items can only be returned, and cannot be exchanged or replaced.

we will provide a return shipping address, and you provide and pay for your own mailing label.

A quality inspection report or other documentation issued by an authority is required to support any disputes regarding the quality of your purchase.

Returned items must be in an unused, undamaged, and re-sellable condition, and must be returned with all accompanying accessories.

we will assume responsibility of returned items upon their arrival at the designated warehouse.

 

how long will it take to get a response?
  • Once a refund is processed, your money will usually be refunded to your PayPal or bank account within 3-5 days. If after 5 days you still haven’t received a refund, please contact us and we’ll look into it.

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